Cops, Teachers, Counselors
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Cops, Teachers, Counselors
Stories from the Front Lines of Public Service
Maynard-Moody, Steven Williams; Musheno, Michael Craig
The University of Michigan Press
05/2022
304
Mole
Inglês
9780472055241
15 a 20 dias
Descrição não disponível.
List of Stories
Foreword
Acknowledgments for the First Edition
Acknowledgments for the New Edition
Part 1. Two Narratives of Street-Level Work
1. Dealing with Faces
2. State Agents, Citizen Agents
3. Story Worlds, Narratives, and Research
4. Physical and Emotional Spaces
Part II. Enacting Identities in the Workplace and on the Streets
5. Workers Unite: Occupational Identities and Peer Relations
6. Organizational and Social Divisions among Street-Level Workers
7. Putting a Fix on People: Identity, Conduct, and Street-Level Work
Part III. Normative Decision Making: Moralities over Legalities
8. Who Are the Worthy?
9. Responding to the Worthy
10. Street-Level Worker Knows Best
11. Getting the Bad Guys
12. Streetwise Workers and the Power of Storytelling
Part IV. Reframing Frontline Inquiry
13. Encounters, Agency, and Pragmatism
14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent
Afterword
Appendix A. Methodology
Appendix B. Entry Interview
Appendix C. Questionnaire and Exit Interview
Appendix D. Story Cover Page
Appendix E. Story Codes
Notes
References
Index
Foreword
Acknowledgments for the First Edition
Acknowledgments for the New Edition
Part 1. Two Narratives of Street-Level Work
1. Dealing with Faces
2. State Agents, Citizen Agents
3. Story Worlds, Narratives, and Research
4. Physical and Emotional Spaces
Part II. Enacting Identities in the Workplace and on the Streets
5. Workers Unite: Occupational Identities and Peer Relations
6. Organizational and Social Divisions among Street-Level Workers
7. Putting a Fix on People: Identity, Conduct, and Street-Level Work
Part III. Normative Decision Making: Moralities over Legalities
8. Who Are the Worthy?
9. Responding to the Worthy
10. Street-Level Worker Knows Best
11. Getting the Bad Guys
12. Streetwise Workers and the Power of Storytelling
Part IV. Reframing Frontline Inquiry
13. Encounters, Agency, and Pragmatism
14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent
Afterword
Appendix A. Methodology
Appendix B. Entry Interview
Appendix C. Questionnaire and Exit Interview
Appendix D. Story Cover Page
Appendix E. Story Codes
Notes
References
Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Frontline workers;frontlines;street-level bureaucracy;governance;public service;governmental decision-making;policy implementation;cops;teachers;social workers;institutional logics;COVID-19;law;culture and identities
List of Stories
Foreword
Acknowledgments for the First Edition
Acknowledgments for the New Edition
Part 1. Two Narratives of Street-Level Work
1. Dealing with Faces
2. State Agents, Citizen Agents
3. Story Worlds, Narratives, and Research
4. Physical and Emotional Spaces
Part II. Enacting Identities in the Workplace and on the Streets
5. Workers Unite: Occupational Identities and Peer Relations
6. Organizational and Social Divisions among Street-Level Workers
7. Putting a Fix on People: Identity, Conduct, and Street-Level Work
Part III. Normative Decision Making: Moralities over Legalities
8. Who Are the Worthy?
9. Responding to the Worthy
10. Street-Level Worker Knows Best
11. Getting the Bad Guys
12. Streetwise Workers and the Power of Storytelling
Part IV. Reframing Frontline Inquiry
13. Encounters, Agency, and Pragmatism
14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent
Afterword
Appendix A. Methodology
Appendix B. Entry Interview
Appendix C. Questionnaire and Exit Interview
Appendix D. Story Cover Page
Appendix E. Story Codes
Notes
References
Index
Foreword
Acknowledgments for the First Edition
Acknowledgments for the New Edition
Part 1. Two Narratives of Street-Level Work
1. Dealing with Faces
2. State Agents, Citizen Agents
3. Story Worlds, Narratives, and Research
4. Physical and Emotional Spaces
Part II. Enacting Identities in the Workplace and on the Streets
5. Workers Unite: Occupational Identities and Peer Relations
6. Organizational and Social Divisions among Street-Level Workers
7. Putting a Fix on People: Identity, Conduct, and Street-Level Work
Part III. Normative Decision Making: Moralities over Legalities
8. Who Are the Worthy?
9. Responding to the Worthy
10. Street-Level Worker Knows Best
11. Getting the Bad Guys
12. Streetwise Workers and the Power of Storytelling
Part IV. Reframing Frontline Inquiry
13. Encounters, Agency, and Pragmatism
14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent
Afterword
Appendix A. Methodology
Appendix B. Entry Interview
Appendix C. Questionnaire and Exit Interview
Appendix D. Story Cover Page
Appendix E. Story Codes
Notes
References
Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
