Understanding and Managing Public Organizations

Figures, Tables, and Exhibits ix Preface xi The Author xix PART ONE THE DYNAMIC CONTEXT OF PUBLIC ORGANIZATIONS 1 1 The Challenge of Effective Public Organization and Management 3 2 Understanding the Study of Organizations: A Historical Review 16 3 What Makes Public Organizations Distinctive 53 4 Analyzing the Environment of Public Organizations 86 5 The Impact of Political Power and Public Policy 109 PART TWO KEY DIM ENSIONS OF ORGANIZING AND MANAGING 145 6 Organizational Goals and Effectiveness 147 7 Formulating and Achieving Purpose: Power, Decision Making, and Strategy 173 8 Organizational Structure, Design, Technology, Information Technology, and Social Media 208 9 Understanding People in Public Organizations: Motivation and Motivation Theory 257 10 Understanding People in Public Organizations: Values, Incentives, and Work-Related Attitudes 297 11 Leadership, Managerial Roles, and Organizational Culture 335 12 Teamwork: Understanding Communication and Conflict in Groups 382 PART THREE STRATEGIES FOR MANAGING AND IMPROVING PUBLIC ORGANIZATIONS 407 13 Managing Organizational Change and Development 409 14 Advancing Effective Management in the Public Sector 449 References 487 Additional Reference Materials 533 Name Index 539 Subject Index 555

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• Administração pública
• Serviço civil e sector público
• Gestão e técnicas de gestão